Known as one of the country’s most innovative and sustainable companies, Swisscom is the leading provider of communication, IT, and entertainment services in Switzerland.
With almost 20,000 employees, it’s one of the largest employers in the country, and has an ambition to create a collaborative, modern culture for everyone that works there; a culture that makes it easy for people to access the tacit knowledge they need to work more efficiently.
In 2014, Swisscom kick-started a ‘Work Smart’ initiative with these aims in mind. The goal was to use state-of-the-art technology to break down internal silos, provide fast access to strategic knowledge, and help new employees get up to speed with the products, services, and internal systems they needed to understand for their day-to-day work.
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What is a corporate wiki?
A corporate wiki, also known as an enterprise wiki, is a knowledge management system that provides a central location where your company can collect, capture, and update organizational knowledge.
As an internet user, the chances are high that you’ve used Wikipedia to find and acquire information and knowledge. Corporate wikis are comparable because they use similar technology and processes for people to collaborate and share their knowledge. The main difference is that corporate wikis are confined to the people within your organization.
Wikis have been a favored solution for knowledge management because every employee has the ability to read, edit, and contribute new content and knowledge. Plus, they're relatively easy to use. If employees can create a word doc, they’ll have no issue contributing to a wiki. But, if you’ve already used a corporate wiki before, you’re probably familiar with the challenges they can bring and are ready for a more effective way to manage knowledge.
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