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Starmind for internal service centers

Internal service centers increase efficiency and improve performance by leveraging instant access to organization-wide expertise and freeing up resources for growth.

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Reduce ticket volumes

Connect end users with the answers they need directly, so they can self-resolve internal issues without opening tickets.

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Accelerate
time-to-resolution

With a shorter ticketing queue, your service team can resolve the tickets that do require their attention more efficiently.

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Reduce
ticket cost

Improve your internal service centers’ performance and watch your overall cost-to-resolve fall significantly.

Internal service center teams around the world trust Starmind

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"Using Starmind, we crowdsource knowledge from over 10,000 community members across the globe.
This enables our employees to get fast answers to their day-to-day questions from experts throughout
Swiss Re, while being able to focus their energy on their jobs."

Simon Margulies, Head of self-service solutions, Swiss Re

Looking to increase the efficiency and reduce the cost of your internal service team utilizing the power of enterprise-grade AI?

Fill out the form and one of our team members will call you to discuss your specific use case.

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HubSpot Video

Featured webinar

How secure AI transforms the flow of work for enterprise organizations.

Accessing company knowledge used to require burdensome documentation or searching endlessly for answers without any guarantee of success, even when using powerful search engines. Now, AI-powered tools such as GPT offer the potential for real-time answers to specific questions without having to sift through results. But while GPT focuses on static documented information, enterprises also need AI solutions that specialize in undocumented, dynamic information.

Case studies

More resources

15 Best Practices To Reduce Service Desk Costs
Blog post 

15 Best Practices To Reduce Service Desk Costs

Give your support teams more time to focus on critical issues instead of repetitive tasks. Check out these service desk best practices...

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help desk
Blog post 

Mastering the Internal Helpdesk Ticketing System

Learn why an effective internal helpdesk ticketing system requires knowledge management to enable employee self-resolution and...

Read more