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Starmind for internal service centers

Internal service centers increase efficiency and improve performance by leveraging instant access to organization-wide expertise and freeing up resources for growth.

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Reduce ticket volumes

Connect end users with the answers they need directly, so they can self-resolve internal issues without opening tickets.

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With a shorter ticketing queue, your service team can resolve the tickets that do require their attention more efficiently.

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ticket cost

Improve your internal service centers’ performance and watch your overall cost-to-resolve fall significantly.

Internal service center teams around the world trust Starmind

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"Using Starmind, we crowdsource knowledge from over 10,000 community members across the globe.
This enables our employees to get fast answers to their day-to-day questions from experts throughout
Swiss Re, while being able to focus their energy on their jobs."

Simon Margulies, Head of self-service solutions, Swiss Re

Looking to increase the efficiency and reduce the cost of your internal service team utilizing the power of enterprise-grade AI?

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More resources

15 Best Practices To Reduce Service Desk Costs
Blog post 

15 Best Practices To Reduce Service Desk Costs

Give your support teams more time to focus on critical issues instead of repetitive tasks. Check out these service desk best practices...

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help desk
Blog post 

Mastering the Internal Helpdesk Ticketing System

Learn why an effective internal helpdesk ticketing system requires knowledge management to enable employee self-resolution and...

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Blog post 

Reimagining Service Desk Knowledge Management for the Enterprise

Empower Your Employees to Self-Resolve Technical Issues with a Modern Service Desk Knowledge Management Platform

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Your Practical Guide to Help Desk Knowledge Management

Organizations benefit when knowledge is easily accessible. Learn how improved help desk knowledge management reduces tickets and...

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Optimizing Performance With Service Desk Automation

Service desk automation can help your company be more efficient by reducing the number of support tickets and improving customer...

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Blog post 

Best practices to reduce internal ticketing costs in large enterprises

Without a proper system for solving employee issues or answering business-related questions in a timely manner, problems become...

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Case study 

Case Study: Swisscom embeds Starmind in its Work Smart strategy to create a collaborative, open-book workplace

Learn how Swisscom created a modern, innovative, open-book working culture with instant access to knowledge they need to do their best...

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Case study 

Case Study: Swiss Re boosts access to corporate services knowledge and experts with Starmind

Swiss Re integrated Starmind with the ServiceNow service platform to change internal processes and help employees crowdsource...

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