How effective is your organization at sharing information and knowledge? Businesses that get it right enjoy significant advantages. Increased productivity. Better collaboration. More innovation. However, many are still struggling with outdated systems and working practices.
We believe now is an ideal time for organizations to re-evaluate their approach. Digital transformation is accelerating. New hybrid working models are becoming the norm. Effective knowledge sharing is more important than ever.
Existing platforms for sharing information and knowledge fall into one of two categories.
One is knowledge management tools (intranets, wikis etc.). These are useful for storing answers to common work questions. How do I submit expenses? Where I go for new IT equipment? Etc. However, they are not good at storing situation-specific knowledge. As a result, employees are wasting many hours a week searching for the information they need.
The other type are social collaboration tools (think Microsoft Team, Yammer, Slack etc.). These can be useful if you have a situation-specific question. The problem is they can’t identify subject matter experts. So if you don’t already know the person who has the answer, they’re no help at all.
Starmind bridges the gap between these two flawed systems. How? It draws on millions of non-confidential data points from emails, calendar entries and other applications. It uses AI to learn the language of the company and how topics relate to each other. It then accurately connects employees with questions to employees with answers, no matter where they are in the organization.
How effective is this new kind of knowledge collaboration platform? To find out, International Data Corporation (IDC) conducted before-and-after assessments of five companies currently using the Starmind platform. IDC is the premier global provider of market intelligence for the information technology, telecommunications, and consumer technology markets. Their research has revealed Starmind’s extraordinary impact on organizations and end users.
One of the key benefits of Starmind is the time it saves. It does this by reducing knowledge searches and making it easier for employees to find the information they need. Since implementing Starmind, the organizations in IDC’s study have seen:
The average gain of USD 4.57 million per year in productivity value
˃32 productive hours gained back per user per year
75% reduction in time users spend searching for answers
64% reduction in time users spend searching for right contact to ask
The study identified several other areas where organizations have seen significant increases in value since implementing Starmind. These include improved knowledge sharing, faster and more effective employee onboarding, and reduced corporate risk. For individual users, Starmind has also made it easier to collaborate, share knowledge and opinions, and extend their visibility across the organization.
Want to dramatically increase productivity while improving employee satisfaction and wellbeing? Download the full IDC report to learn more about what Starmind’s AI-powered knowledge collaboration platform can do for your organization.